HelpWith.
Trusted tech support that comes to you.
Expert, at-home Apple support and training from former Apple employees. Calm, clear help for your devices and services, without the stress.
Trusted since 2011
Satisfaction guaranteed
In-person or remote support
Supporting Edmonton and area with no travel fees
Available to clients across Canada and the U.S.
01 | About
Hi, I'm Matt.
I’ve been helping people feel comfortable and confident with their Apple products and services since 2011.HelpWith grew out of a simple observation. While Apple Stores are great at selling and fixing devices, real learning and confidence don’t always fit into a fast, crowded appointment. When something goes wrong, or when you just want to understand your technology better, you deserve time, patience, and clear explanations.HelpWith provides calm, one-on-one support in your home or remotely. No rushing, no jargon, and no pressure. Just practical help that meets you where you are and leaves you feeling confident using the technology you rely on every day.Book a Free Consultation.
"Matt is just the best. He is totally professional, trustworthy, quick to understand an issue and to solve the problem. In addition he is warm and kind, interested and engaged."
- Maggie M.
02 | Services
How We Can Help
From Apple devices to email woes, we've got you covered with friendly, patient support right in the comfort of your home. We work alongside you so that you can feel confident using your technology.
| Area of Service | Details |
|---|---|
| Product Recommendations | Not sure which Apple product to buy? Get unbiased advice and hands-on buying support. |
| Getting Started | New device? We’ll transfer your data and set everything up just the way you like it. |
| Mac | From setup to everyday use, we’ll help you get confident on your MacBook Air, MacBook Pro, iMac, or Mac mini. |
| iPhone & iPad | Support with syncing, settings, apps, and getting more out of your mobile devices. |
| Apple TV, HomePod, and HomeKit | Build out your Apple ecosystem with Apple and Apple-compatible smart home devices. |
| iCloud | Keep your devices in sync and share purchases and subscriptions with your family. |
| Email Migration | Still using a Shaw or TELUS email address? We’ll migrate you to Gmail without the downtime. |
| Email Troubleshooting | Fix email issues, set up new accounts, and organize your inbox so it actually works for you. |
| Backup & Recovery | Protect your photos and files by making sure everything is backed up and recoverable for when you need it most. |
| Network & Wi-Fi | Get your devices connected and your home network running reliably. |
| Security & Privacy | Lock down your devices and accounts with two-factor authentication, password management, device security settings, and privacy best practices. |
| Cleanup & Organization | Clean up photos, files, and storage across your devices to free up space and reduce clutter. |
| Accessibility & Customization | Set up accessibility features and device settings tailored to how you see, hear, move, and focus. |
| Digital Estate Planning | Plan what happens to your Apple ID, photos, and accounts in case of illness or death. |
| 3D Printing | Get started with 3D printing, or commission custom prints for your home or office. |
03 | Featured Service
Shaw Email Migration
Are you you still using a Shaw email address? Get expert guidance in migrating to Gmail and ensure that:
Automatically receive your Shaw emails in your new Gmail inbox so you don't miss a beat
Notify anyone who sends an email to your Shaw address to update their address book to your new Gmail address
Migrate your historical emails to Gmail
Receive a list of people, businesses, and services who have emailed your Shaw email address
Set up your new Gmail address on all of your devices
04 | Areas Served
Where We Support
We work with clients across Canada and the U.S., providing in-person and remote support for Apple products and services.
Remote Support Available Across North America
| Location | In-Home |
|---|---|
| Edmonton, Alberta Sherwood Park, Alberta St. Albert, Alberta | 1.5 hour minimum |
| Canmore, Alberta Calgary, Alberta Vancouver, British Colombia Victoria, British Colombia | 3 hour minimum + travel expenses |
| Toronto, Ontario Ottawa, Ontario Montreal, Quebec | 6 hour minimum + travel expenses |
| Canada (Other) | 9 hour minimum + travel expenses |
| U.S. | Contact Us |
05 | Testimonials
Success Stories
We've been helping clients feel confident with their Apple products and services since 2011.
A complete list of testimonials are available upon request.
06 | Pricing
Transparent Pricing
Serving clients in Edmonton, St. Albert, and Sherwood Park with no travel fees.
American Express, Visa, and Mastercard Accepted
| Service | Notice | Hourly Rate | Billing Minimum |
|---|---|---|---|
| In-Home Support Edmonton | 48 hours | $240 +GST | 1.5 Hours |
| In-Home Support Other Locations | Varies | $300 +GST | 3 to 12 hours depending on location + travel expenses |
| Remote Support Canada & U.S. | 48 hours | $240 +GST | 30 minutes |
| Urgent Support | Same Day | $450 +GST | 10 minutes for remote 1.5 hours for in-home |
Clients based in Canada are subject to GST.
If the billing minimum is exceeded, additional time is billed in 10 minute increments.
07 | Email Us
Book A Free Consultation
Let's start with a conversation to see if we're the right fit to help. Contact us to schedule a free 15 minute phone consultation to get started.
08 | Call Us
Urgent Support or Leave a Voicemail
Leave us as voicemail and we will return your call within 24 hours. If your inquiry is time sensitive there is the option to immediately contact us (subject to our urgent support rate).